The 5 Best Call Centers in Doha

Finding the right call center in Doha can make a world of difference for businesses looking to streamline customer interactions, manage inquiries, or handle technical support effectively. With its growing economy and advanced infrastructure, Doha offers a variety of top-notch call center services tailored to meet diverse business needs. Whether you’re seeking multilingual customer support, outbound telemarketing, or 24/7 technical assistance, the options in Doha are abundant. To help you navigate this competitive landscape, we’ve compiled a guide to the 5 best call centers in the city, highlighting the key services they offer and factors to consider before making your choice.

Customer Support: Handling customer inquiries, complaints, and feedback to enhance user satisfaction.
Technical Support: Assistance with troubleshooting and resolving technical issues across various platforms.
Inbound and Outbound Calls: Managing incoming queries or conducting proactive customer outreach for sales and follow-ups.
Multilingual Services: Offering support in multiple languages to cater to Doha’s diverse population.
Telemarketing: Promoting products or services through outbound calls to potential clients.
Lead Generation: Collecting and qualifying leads to drive business growth and sales.
24/7 Availability: Around-the-clock support to ensure uninterrupted service for customers.
Data Entry and Verification: Managing and verifying customer data to maintain accurate records.
Price Range: Services typically range from $15 to $50 per hour, depending on the complexity and scale of operations.
Key Considerations: Evaluate the call center’s technology, response times, staff training, and industry expertise to ensure compatibility with your business needs.

1. Mowasalat
2. Vodafone Qatar
3. Ooredoo

4. Ecco Gulf
5. Osool Media

Number of companies

439

Verified reviews

3,80

Average rating

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1. Mowasalat

★ ★ ★ ★ ★ 4,0/5

Building 43، 950 Ibn Dirhem, Doha

Transportation service

Why we chose them

Mowasalat is a leading provider of public transportation and mobility solutions in Qatar, offering a wide range of services designed to meet the diverse needs of the community. From its efficient public bus services to its premium Karwa Taxi and Doha Limousine options, the company ensures seamless connectivity across the region. With innovative tools like the Karwa Journey Planner and Karwa Bus App, passengers can easily plan trips, view the bus network, and manage smart cards for a hassle-free experience. Their commitment to sustainability and alignment with Qatar National Vision 2030 further solidifies their role as a trusted transportation partner.

In addition to public transit, Mowasalat specializes in tailored solutions such as school, corporate, and event transportation, ensuring safety and reliability for all passengers. The company also runs the Karwa Academy, underscoring its dedication to excellence in driver training and customer service. Whether utilizing their updated metro services or booking a taxi via a smartphone app, customers can rely on Mowasalat for modern, user-friendly mobility solutions that prioritize convenience and quality. This focus on innovation and customer satisfaction makes the company a standout in Qatar’s transportation sector.

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2. Vodafone Qatar

★ ★ ★ ★ ★ 2,9/5

7GFV+7M4, Doha

Corporate office

Why we chose them

Vodafone Qatar Call Center Hub is a key player in Qatar’s telecommunications industry, offering a wide range of services that cater to both individual and corporate needs. Known for its innovative solutions, the company provides seamless connectivity through its home internet, postpaid, and prepaid plans, along with exclusive offers on devices and services. Customers can enjoy the convenience of advanced payment options like Google Pay and Apple Pay, ensuring secure and hassle-free transactions. With a focus on customer satisfaction, the company also offers same-day delivery for SIM cards and devices within Doha, setting a benchmark for efficiency and reliability.

As a corporate office, the company supports a robust digital ecosystem, enabling users to manage their accounts through the My Vodafone App. The app offers features such as bill payments, recharges, usage tracking, and customer support, all designed to enhance the user experience. Additionally, their commitment to quality is reflected in perks like free two-year warranties on Apple products and free delivery on online orders. By prioritizing innovation and customer-centric services, the company continues to be a trusted name in Qatar’s telecommunications landscape.

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3. Ooredoo

★ ★ ★ ★ ★ 4,0/5

Al Rayyan Building, Doha

Call center

Why we chose them

Ooredoo is a leading telecommunications and ICT provider in Qatar, offering a comprehensive range of services to meet the diverse needs of its customers. Renowned for its innovative solutions, the company provides mobile plans, home internet, smart devices, and entertainment services tailored to both personal and business users. It boasts a variety of postpaid and prepaid options, including Shahry+ and Hala SIM, designed to offer flexibility and convenience. Additionally, its Ooredoo Money platform allows users to manage financial transactions seamlessly, making it a trusted choice for reliable and user-friendly telecom and financial services.

Committed to enhancing customer experiences, the company also features a robust loyalty program, Nojoom, which rewards users with exclusive benefits and discounts across a wide network of partners. With a focus on modern lifestyles, it offers the latest smartphones, tablets, and accessories, along with cutting-edge home internet solutions such as Fibre to the Room and Ooredoo TV. Supported by a 24/7 call center and digital tools like the Ooredoo App, the company ensures accessibility and support for its vast customer base, solidifying its position as a key player in Qatar’s telecommunications industry.

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4. Ecco Gulf

★ ★ ★ ★ ★ 4,1/5

Aamal Tower, Al Wehda St, Doha

Call center

Why we chose them

ECCO Gulf – Qatar stands out as a premier provider of Call Center Management, Human Resources Outsourcing, and BPO Consulting services. With a strong focus on delivering exceptional customer experiences, the company specializes in hiring, training, and retaining top talent to meet the unique needs of its clients. By leveraging cutting-edge technologies and forward-thinking strategies, ECCO Gulf ensures seamless customer interaction and business process outsourcing solutions, making them a trusted partner for industries such as banking, finance, insurance, telecom, retail, and automotive.

At the core of its operations, the company is driven by a commitment to simplifying business processes for its clients while empowering their visions for the future. With a leadership team comprising experts in operations, business development, quality assurance, and training, ECCO Gulf brings a wealth of experience to every partnership. Their dedication to innovation and excellence has positioned them as a reliable choice for businesses seeking to elevate their customer engagement and operational efficiency.

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5. Osool Media

★ ★ ★ ★ ★ 4,0/5

Al Reem Tower - 9th Floor - 42 office, Doha

Telemarketing service
Advertising agency
Business development service
Direct mail advertising
Marketing agency
Marketing consultant
Media consultant
Media house
Media company
Website designer

Why we chose them

Osool Media, an ISO 9001:2008 certified company, is a creative digital agency based in Doha, Qatar, offering a comprehensive suite of services designed to elevate businesses in the digital realm. Specializing in SEO, social media marketing, branding, and online marketing, the agency is known for its innovative approach to promoting businesses online. With expertise in website design, web development, and mobile application development, Osool Media ensures that each project reflects the unique identity and goals of its clients, helping them achieve new levels of growth and visibility in competitive markets.

The company also excels in specialized areas like anti-piracy media solutions, telemarketing services, and eCommerce website design, showcasing its ability to cater to diverse business needs. By combining creativity with technical expertise, Osool Media delivers results-driven strategies, from implementing Pay-per-click (PPC) campaigns to developing cross-platform applications. As a trusted partner for businesses of all sizes, this agency not only executes but also generates innovative ideas that ensure success in digital marketing and beyond.

Frequently asked questions

What services do call centers in Doha typically offer?

Call centers in Doha provide a range of services including customer support, technical support, inbound and outbound call management, telemarketing, lead generation, multilingual support, data entry and verification, and 24/7 availability to ensure uninterrupted customer service.

How much do call center services cost in Doha?

The average cost for call center services in Doha ranges from €14 to €47 per hour, depending on the complexity of the tasks, the expertise required, and whether the services include specialized features like multilingual support or 24/7 availability.

How can I choose the right call center for my business in Doha?

To choose the right call center, evaluate their technology, response times, staff training, industry expertise, scalability options, and whether they offer services tailored to your business needs such as multilingual support or specialized technical assistance.

Do call centers in Doha offer multilingual services?

Yes, many call centers in Doha offer multilingual services to cater to the city's diverse population. These services include customer support and technical assistance in multiple languages, which is particularly beneficial for businesses with international clients.

Can call centers in Doha handle 24/7 customer support?

Yes, several call centers in Doha provide 24/7 customer support to ensure uninterrupted service for businesses and their customers. This is especially useful for industries that require round-the-clock assistance, such as e-commerce or hospitality.

What industries typically use call center services in Doha?

Industries such as retail, e-commerce, hospitality, telecommunications, healthcare, and financial services commonly use call center services in Doha to manage customer interactions, technical support, and sales inquiries effectively.

What is the average timeline for setting up a call center service in Doha?

The timeline for setting up a call center service in Doha depends on the complexity of your requirements. Typically, it can take anywhere from a few days for basic services to several weeks for more customized or large-scale operations.

What are the key considerations before hiring a call center in Doha?

Key considerations include the call center's technology infrastructure, staff expertise, data security measures, multilingual capabilities, response times, pricing structure, and their ability to scale services as your business grows.